BC/Yukon Command of the Royal Canadian Legion
The Royal Canadian Legion, BC/Yukon Command is a non-profit organization consisting of 145 Branches, 60 Ladies Auxiliaries and nearly 45,000 members. We are one of the foremost and most respected community service organizations in Canada, serving Veterans, ex-service personnel, seniors, youth and many aspects of community life.
Our mission is to serve Veterans (including those currently serving in the military and RCMP members) and their families, to promote remembrance and to serve our communities and our country.
At the Legion, we are guided by three pillars: Remember, Join & Give:
- Remembering allows us to reflect and honour long-term Veterans and their families, and to be here to support a new generation of Veterans.
- Joining is all about membership and volunteering — the Legion is where belonging matters, and where you can make a real difference with your time and talent.
- Giving means saying “Thank you” and “I care about my community” —with your cheque book,credit card — even your cell phone! Your financial contributions make a world of difference.
Command Service Officer – Temporary Position (with possibility of FT)
- To provide direct counsel and assistance to current and former CAF members, RCMP, and their dependents.
- To investigate applications to the Benevolent Fund, and make recommendations for the emergency financial assistance to eligible persons.
Duties and responsibilities
Counselling and Providing Information
- Assist clients seeking information and/or benefits through Veterans Affairs Canada.
- Provide guidance and information to clients in dealing with outside agencies such as Provincial Health Ministries and the Department of National Defense in regard to benefits.
- Keep informed of relevant legislation, and be prepared to explain same to clients.
- After interviews and/or review of evidence and documents and analysis thereof, recommend appropriate course(s) of action to client.
Disability Claim Preparation
- Register claims and liaise with VAC with respect to the adjudication process.
- Determine, after review of service medical records and other items of evidence, what additional evidence, if any, would be required to constitute a valid claim, then formulate, and prepare the claim for submission to Veterans Affairs Canada.
- Assist VAC clients in writing their applications; drafting a cover letter arguing specifics of a claim
- Maintain confidential paper and electronic client files, ensuring required documentation is on hand prior to interviews with clients.
- Track the progress of individual VAC claims through the maintenance of an electronic records system.
- Maintain records and statistics on all individual activities relevant to Service Bureau work.
Direct Veteran Assistance
- Research and prepare Benevolent Fund submissions.
- Advise applicants on fund criteria.
- Collect substantiating documents in support of the application.
- Liaise with outside stakeholders and necessary in support of the grant.
Administration, Team and Committee Support
- Research and summarize government agency policies applying to implementation of legislation.
- Assist the Executive Director in training new service officers, by developing and delivering presentations/briefings on assigned subjects.
- Contribute to the budget development process for the Service Bureau.
- Provide research and support of Legion initiatives and write briefings as required.
- Degree in relevant academic discipline, or equivalent combination of education/experience.
- One to three years previous experience in an administrative position.
- Proficiency in MS Office Suite, in particular Excel and Word.
- Planning and organizational skills.
- Strong people/communication skills.
- Demonstrated ability to gather, review and critically assess complex information.
- An excellent command of the English language, both written and oral.
- Excellent reading comprehension.
- Military background and/or experience in Veteran’s issues.
- Administrative experience in personnel relations and human resources benefits.
- Experience in advocacy.
- Experience in public speaking.
- Well organized and able to successfully work on multiple projects, occasionally under pressure.
- Discrete and security-conscious; able to maintain effective system for storing confidential documents.
- Sensitive to the needs of people of all ages, cultures and lifestyles.
The amount of work required in order to meet deadlines can be very demanding. Furthermore, travel in the Vancouver Island region may be required.
There are no special physical requirements of this position. However, some heavy lifting is required and the individual in this position must be able to reach/bend easily.
- This position has extensive functional relationships within BC/Yukon Command and Branches, including:
- Executive Director and Deputy Executive Director, BC/Yukon Command
- Command Committees as applicable
- Provincial Command and Branch Service Officers
- BC/Yukon Command Elected Officers
- Director Dominion Command Service Bureau
- This position has external relationships with members of Legion branch executive committees, branch members, Legion members, Veterans and the general public.
- This position has extensive relationships with external organizations, including but not limited to:
- Head Office staff of Veterans Affairs, VRAB and BPA
- Regional and district offices of VAC, VRAB, BPA and Veterans Services
- Library and Archives Canada
- Royal British Legion, U.K.
- Representatives of Canadian and Imperial Benevolent Funds
- Office of Minister of Veterans Affairs
- Department of National Defense
- Relevant Provincial Ministries
- Last Post Fund
Application deadline: 2022-01-15
Job Type: Full-time
Salary: $45,000.00-$52,000.00 per year
- Business Casual dress
- Dental care
- Extended health care
- RRSP match
- Vision care
Apply by sending your resume and covering letter to firstname.lastname@example.org.